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Support

Need Help? You're in the right place.

Email us now for fast support: support@medistrength.com


Common Questions

How do I take them?
Please see the 'Directions for use' on both the carton and the bottle on all MediStrength® products - that’s the simplest and most useful guide. If you’re unsure, email us and we’ll talk you through it.
How long before I notice anything?
MediStrength® Probiotics: 

Everyone’s different. In weeks 1-2 the cultures are settling in - a bit of gas or a change in the bathroom is normal. From weeks 3-4 the benefits usually start to add up, so consistency matters. Use the full bottle (60 days). If you feel good, Subscribe & Save to stay consistent. If it’s not for you, email us and we’ll refund you.



MediStrength® Colon+ Cleanse: 

Everyone’s different, so give it a fair go and drink at least 2 litres of water a day (important). When you’re happy with the result, switch to MediStrength® Probiotics for ongoing digestive support. If it’s not right for you, email us and we’ll refund you.



MediStrength® Daily Liver Support: 

Everyone’s different, so consistency matters. If the 30-day bottle agrees with you, Subscribe & Save to stay consistent. If it’s not for you, email us and we’ll refund you in full.


Do they need to live in the fridge?
None of the MediStrength® products need to be refrigerated as long as they are stored correctly. Store in a cool, dry cupboard away from direct light or heat. Do not store in a car or bathroom.
Amazon said the product is 'Non-Returnable'. I thought there was a money-back guarantee?
Amazon has strict rules on the return of products that are swallowed/eaten such as supplements (for safety reasons), so refunds are processed directly by us (the brand).

Email support@medistrength.com with your full name and Amazon order number, and we’ll refund you right away.
I scanned the lid because I need a hand.
You’re in the right place :) Email us which product you have and what’s going on and we'd be happy to help.
Can I take more than one MediStrength ® product at the same time?
MediStrength® Probiotics and MediStrength® Daily Liver Support are designed for long term daily use. MediStrength® Colon+ Cleanse is just for a short reset. If you’re pregnant, nursing, or on medication, check with your clinician first.
How do I stop an Amazon subscription?
1. Open the Amazon app.
2. Click on the 'person' symbol, then click 'Account'.
3. Click 'Memberships and Subscriptions', open the product and click 'cancel'.

It's super simple, but you can always email us if you get stuck :)

 

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